FAQ

Opening Hours & Contact Information

We are open from 8 am until 10 pm everyday.

You can call us on 0800 612 7866 or +44 (0) 208 004 6553.

Our email address is: .(JavaScript must be enabled to view this email address)

Who are we?

The Cruise Hub is a privately owned company that was set up by a very successful cruise consultant who had created and sold holidays for some of the biggest names in the industry today.

Based in Swindon, we provide a booking resource that has access to some of the best cruises around the world, offering you a huge choice. We can truly cater to all kinds of requests and add so much more to your conventional cruise holiday. As we are independent from the cruise operators, we have no bias, which ensures you book a holiday that simply matches your needs and expectations.

The website was designed to be very user-friendly and displays a selection of our offers and ideas, which in most cases could be tailored around you if you wanted some aspects changed. However, if you don’t see a particular cruise on our website that you had in mind, simply contact us and we will find it for you. We have good relationships with all the major cruise operators around the world.

We are a member of The Midcounties Co-operative Limited Travel Consortium, Together we have the recognition, buying power, and experience to provide you the very best cruise holidays backed up with the customer service you’d come to expect from us.

Book with peace of mind

We are fully qualified, and your holiday is protected under ATOL no. 6053 and ABTA nos. P7029/Y6374.

For more information you can visit the UK Civil Aviation Authority’s website:

http://www.caa.co.uk

and ABTA - The Travel Association’s website:

http://www.abta.com

Not around during our opening hours?

If you are not available during our normal operational hours to enquire or book, there is no need to worry. Just contact us by email or phone in advance so we can arrange a convenient time to call you, no matter how late or early it is.

On the other hand, if you leave us an email, submit an enquiry form, or voicemail outside our normal opening hours, we shall respond on our return to the office.

Once you have booked

At the time of booking you will be informed of the post-booking procedure. Generally, you receive an email confirmation within 24 hours. Hard copies must be requested at the time of booking if required. Time scales for vouchers and tickets can vary, and you will be informed of these during the booking process.

If you want to add more passengers to your current booking or upgrade an aspect of it, please call our enquiry and booking line on 0800 612 78 66 or +44 (0) 208 004 6553.

The future for cruise holidays

Cruise is the fastest-growing sector within the travel industry today. It is predicted that more than two million people from the UK will take a cruise holiday in 2011.

The product has evolved massively, having previously been stereotyped as a luxury for only a lucky few, but now it is a very commercial product, and we have more choices than ever.

Each and every one of them will provide a unique experience, so if you’re new to cruising or even if you’re an experienced cruiser wishing to try something different, we can help!

The beauty of cruising is that you can do as much or as little as you like. Cruise ships are packed with things to do, so just take a glance at the ships and operators we work with in our Cruise Ships section.

The other key selling point is that you get to see many destinations in one round trip rather than a conventional holiday; your room (stateroom/cabin) travels with you from destination to destination, so there’s no need to pack and unpack all the time.

So from a convenience and value standpoint, cruising is the way forward… And after all, a holiday is meant to be fun and relaxing from start to finish.

How to keep updated and never miss out on our promotions

If you have access to a email account simply click here and sign up to receive our email alerts.

We also have a Cruise Hub fan page on Facebook where we post our regular offers and useful information; simply click here and ‘Like us’ once you are directed to the landing page.